TUOTTEET JA PALVELUT
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MyBrands and Graphics - It's All ABout Quality, Darling! frequently asked questions about orders and products Call charges and customer service Safe and reliable online shopping Event ticket product delivery terms Online Shop order confirmation Order payment methods (private customers) Order payment methods (businesses and legal organisations) MyBrands and Graphics Ltd.
Safe and reliable online shopping Event ticket product delivery terms Always check your tickets thoroughly. Once purchased, the tickets are non-exchangeable and no refund is issued. Delivery fees or postage costs are non-refundable. Service provides operates solely as an event ticket distributor. The event organiser is fully responsible for any refunds, possible cancellations, changes etc. as stated in the event organiser's terms of use. The VAT legislation holds the event organiser is liable for all VAT obligations. Service provides and the event organiser are not responsible for lost or damaged tickets. Heat, light, pvc plastic, moisture as well as mechanical wear may damage the ticket. When asked, the right to discounts need to be proven with a valid student/pensioner card (or other valid document) that is approved by service provider and the event organiser. It is strictly forbidden to use tickets for any commercial purposes without a written approval from service provider. The volume in the event may exceed recommended levels and, therefore, service provider recommends the use of earplugs. Event organisers reserve the right to forbid guests from bringing recording devices, bottles, cans or other dangerous objects or substances to the events. General delivery terms Product and order return details: MyBrands and Graphics Ltd. We have a 14 day return policy for our products if the product has not been used. In case if the package seal is broken, CDs, cassettes and DVDs are non-returnable. Products are returned to the address given above. In order to get a refund, customer contact information and bank account details need to be included in the return. A product defect warranty applies to all other products except event ticket products (unless Online Shop service provider is at fault). The return must be included with customer contact details and a report about the product defect. When making a return, contact us by phone or by email. In case if a return is made without contacting us first, the return must be included with a written return notification and needed contact and bank account details. Online shop order confirmation Orders are always confirmed by the service provider. An order confirmation is sent to the customer's email address. The service provider is in no way responsible for any unconfirmed orders. An automatically sent email message which confirms that your order has been received does not qualify as the order confirmation message. All online shop orders are confirmed within three working days from the order with a separate order confirmation email.
Payment methods (private customers) by mail:
when collected from our office:
Payment methods (businesses and legal organisations) by mail:
when collected from our office:
We reserve the right to demand that products are paid in advance or in cash. Delivery charges The online shop is meant only for adults. A customer under the age of 18 must notify her/his underage status when placing an order (use the free text field for the notification). In order for the purchase to go ahead, underage customers need to provide a permission notification signed by the parent/guardian of the customer. Underage customers must notify their age status after which they are provided with a order permission form. The service provider is in no way responsible for or any possible order costs caused by an unauthorised order. Delivery time
You may order products that have not yet been released or are out of stock (in these cases the products will be delivered as soon as possible). Usually we are able to deliver products on the day of their release. The release dates can be viewed in our product pages. The release dates are importer's estimations and may change. If needed, we will update the release dates. In the case if you place a pre-order with an order for products in stock, notify us whether you want both orders to be delivered at the same time or separately. The final prize of an order is shown in the order confirmation message. The service provided reserves the full right not to deliver an order in which case the payment is returned to the customer. In this case, the service provider will also cover possible cancellation/delivery costs. Event ticket products are non-refundable unless the event in question is cancelled. All other products are subject to the consumer protection act which states that customers have 14 days to cancel a deal. In order to cancel a deal, customers need to notify service provider about the cancellation or return the product(s) within 14 days. A return made by mail is sent to the address given above. If the package seal is broken, CDs, cassettes and DVDs are non-refundable/non-returnable. Orders that have not yet been delivered may be cancelled by notifying us (contact information found above). Be sure to give the customer details and specify which order you are cancelling. If the order has already been paid, include needed contact and bank account details as well. We may reimburse another order with the prize of the returned product(s) or provide a voucher to the shop. Customers with a business ID have the right to returns only in the case is the product(s) has a quality defect or the order has been mishandled. We have a 14 day return policy for our products if the product has not been used. In case if the package seal is broken, CDs, cassettes and DVDs are non-returnable. Products are returned to the address given above. In order to get a refund, customer contact information and bank account details need to be included in the return. A product defect warranty applies to all other products except event ticket products (unless service provider is at fault). The return must be included with customer contact details and a report about the product defect. When making a return, contact us by phone or by email. In case if a return is made without contacting us first, the return must be included with a written return notification and needed contact and bank account details. The service provider is not responsible for any charges caused by the use of the product, other than those required by law. All compensation claims are to be directed at the product manufacturer (you can get manufacturer contact information from our customer service). Product cancellation and return refunds are paid to the customer's bank account, except in cases when the product has been collected from our office and paid in cash. Use of customer details All customer details are strictly confidential and are not given out to third parties. Order details are saved in a secure electronic database. Apart from the actual payment transaction, no other payment information is transmitted to the online shop or the recipient. We ask customers to notify the general instructions provided by online bank services with regards to making online payments. Customers should be alert and only use verified services when making payments in an online environment. Do not give out your personal details to a suspicious service. If you have any doubts with regards to the security of our products and services, we are happy to answer all your questions and instruct you on how to shop safely online. |
